Terms of Use
2. The Parties
3. Prices
4. Conclusion of the Agreement
5. Order Confirmation
6. Payment
7. Delivery, etc.
8. Risk of Loss
9. Right of Withdrawal
10. Duty to Inspect
11. Claims for Defects and Deadline for Reporting Claims in Case of Delay
12. Buyer’s rights in the event of delay
13. Buyer’s rights in the event of defects
14. Seller’s rights in the event of the buyer’s breach
15. Warranty
16. Personal data
17. Dispute resolution
18. Appendix
1. The Agreement
The agreement between the buyer and LZ-Customs consists of the information provided by the seller regarding the purchase in the online store’s ordering system (including details regarding the nature, quantity, quality, price, and delivery terms of the goods), any direct correspondence between the parties (such as email), and these terms and conditions of sale.
In the event of any conflict between the information in the ordering system, direct correspondence, and these terms and conditions, direct correspondence and the information in the ordering system shall prevail, provided that this does not conflict with mandatory law.
2. The Parties
Seller:
LZ-Customs
Dronning Ragnhilds vei 11
Business ID: 935105412 VAT
Email: post@lz-customs.com
Instagram: @LZ-Customs
Facebook: LZC Norway
Buyer: The person placing the order.
3. Prices
All prices in the online store are displayed in NOK and include VAT. The total cost of the purchase is shown before checkout and includes all taxes, shipping, postage, and any applicable fees.
For deliveries to Svalbard or Jan Mayen, items are sold without VAT. Please contact us before ordering for pricing information.
4. Entering into an Agreement
The agreement is binding on both parties once the buyer’s order has been received by LZ-Customs.
For items that are manufactured or customized specifically according to the buyer’s wishes (such as steering wheels, stitching, colors, details, or vehicle specifications), the order becomes binding once production begins.
If there are any typographical or typing errors in the price or product information that the buyer should have recognized as errors, LZ-Customs is not obligated to fulfill the order based on such errors.
5. Order Confirmation
Once an order is received, an order confirmation is automatically sent by email.
The buyer should verify that the order confirmation matches the order. Any errors must be reported to LZ-Customs as soon as possible.
6. Payment
LZ-Customs may require payment for the item when it is shipped from the warehouse, or when production of a custom-made item begins.
When paying by card, the amount may be reserved on the card for up to 4 days.
Buyers under the age of 18 may only pay upon delivery (cash on delivery or in cash).
7. Delivery
LZ-Customs uses Bring and PostNord as its shipping partners.
Deliveries are made to the address provided by the buyer at the time of ordering.
Shipping Options and Insurance
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PostNord:
Shipments sent via PostNord are not insured. LZ-Customs assumes no liability for loss or damage to packages sent via PostNord once the item has been handed over to the carrier. The buyer chooses this option at their own risk. -
Bring – Standard Delivery (Parcel to Pickup Point):
Shipments with Bring are only partially insured, in accordance with Bring’s own terms and rates. Any compensation is paid based on a percentage of the item’s value and cannot exceed the amount covered by Bring. -
Bring – Home Delivery (Full Insurance):
If the buyer chooses home delivery with Bring, the package is fully insured for up to 7,500 NOK. This option is recommended if the buyer wants maximum protection against damage or loss during transport.
Carriage Liability and Damages
The risk of loss or damage to the goods passes to the buyer once the goods have been handed over to the carrier.
LZ-Customs will always assist the customer in the event of any transport damage, but claims for compensation must be directed to the relevant carrier (Bring or PostNord).
The buyer is obligated to inspect the package upon receipt and report any damage to the carrier immediately.
Return address
All returns must be sent to our return address as agreed:
LZ-Customs
Dronning Ragnhilds vei 11
3515 Hønefoss
Norway
Please note that products may only be returned after prior agreement with us. Returns sent without prior agreement, with an incomplete address, or without the necessary information (such as the order number or name) will not be processed. The customer is responsible for return shipping costs unless otherwise agreed in writing.
Liability and Transport Damage
LZ-Customs assists the customer if the item is damaged or goes missing during transport.
Claims for compensation must be directed to the carrier (Posten/Bring), but LZ-Customs helps the customer with the documentation and the process.
If the packaging is damaged upon receipt, the customer must report this to the carrier immediately and document it with photos.
8. Risk associated with the product
The risk of loss or damage to the item passes to the buyer once the item has been taken delivery of in accordance with the agreement. If the buyer fails to pick up the package, the item is considered delivered.
9. Right of Withdrawal
The consumer has a right of withdrawal under the Right of Withdrawal Act, subject to the exceptions listed below.
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The right of return applies only to in-stock items.
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The right of withdrawal does not apply to goods manufactured to the customer’s specifications or that have a distinct personal character (see Section 22(e) of the Right of Withdrawal Act).
The buyer must notify the seller of their intention to exercise the right of withdrawal within 14 days of receiving the item and the withdrawal form. The item must be returned in substantially the same condition as when received, and the buyer is responsible for return shipping costs.
The seller will refund the purchase price within 14 days of receiving the returned item.
10. Inspection of the goods
The buyer should inspect the item upon receipt to ensure that it matches the order and has not been damaged during shipping. Any defects or missing items must be reported within a reasonable time.
11. Complaints
In the event of a defect, the buyer must notify LZ-Customs within a reasonable time (no later than two months after the defect was discovered).
The warranty period is two years from the date of receipt, or five years if the product is intended to last significantly longer.
In the event of a delay, a claim must be filed within a reasonable time after the agreed delivery date has passed.
If the item was paid for by credit card, the buyer may also file a claim directly with the credit card issuer.
12. The Buyer’s Rights in the Event of a Delay
If LZ-Customs fails to deliver on time and this is not the buyer’s fault, the buyer may:
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withhold the purchase price,
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require delivery,
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or cancel the purchase in the event of a significant delay.
Delays caused by third-party suppliers, carriers, or shortages of raw materials shall not be considered a breach of contract if the buyer has been notified.
13. The Buyer’s Rights in the Event of a Defect
If the item is defective, the buyer may request repair, replacement, a price reduction, cancellation of the contract, or compensation in accordance with the Consumer Sales Act.
LZ-Customs will cover the necessary costs associated with a valid complaint. Repairs or replacements must be carried out within a reasonable time.
14. The Seller’s Rights in the Event of the Buyer’s Breach
If the buyer fails to pay or fulfill the agreement, LZ-Customs may withhold the goods, demand performance, terminate the agreement, and/or claim damages.
In the event of non-payment, interest and collection fees may accrue in accordance with the Late Payment Act.
Unclaimed packages will be charged NOK 200 plus round-trip shipping to cover actual costs.
15. Warranty
Any warranty is in addition to the buyer’s statutory rights.
The customer is required to follow the recommended maintenance instructions to maintain the warranty.
The warranty does not apply if the product has been modified, improperly installed, exposed to harmful chemicals, or affected by smoke (for steering wheels).
16. Personal Information
LZ-Customs processes personal data in accordance with the General Data Protection Regulation (GDPR).
Data is collected solely for the purpose of processing the purchase and delivering goods.
Data is not shared with third parties except where necessary for payment, shipping, or as required by law.
Customers may contact LZ-Customs at any time to access, correct, or delete their personal data.
17. Conflict Resolution
The parties shall endeavor to resolve disputes amicably.
The buyer may contact the Consumer Council for assistance.
If the matter is not resolved, it may be brought before the Consumer Disputes Committee (FTU). Decisions by the FTU become legally binding after four weeks.
18. Appendix
Use of OEM components and customization
LZ-Customs uses OEM components (original parts) as much as possible as the basis for manufacturing and customizing products. This may mean that certain small parts, such as clips, brackets, fasteners, or plastic components from older car models, may be missing, worn, brittle, or need to be transferred from the buyer’s existing parts.
Since many of the parts used are original components that are manually modified, LZ-Customs cannot guarantee that all clips and plastic fasteners will be 100% intact upon delivery.
Such minor variations and adjustments are considered normal when using OEM materials and do not constitute grounds for a warranty claim, provided that the final result, following proper installation, appears complete, safe, and aesthetically pleasing as intended.
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Use of trademarks and images:
All content, images, and logos are the property of LZ-Customs and may not be used without a written agreement.
Unauthorized use may result in legal consequences.
A separate contract is required for sponsorship agreements. -
Installation:
Installation performed by the customer is at the customer’s own risk.
LZ-Customs is not liable for incorrect installation or damage occurring during installation.
The warranty is void if the product is modified beyond what is necessary for proper installation. -
a) Production and Binding Nature of the Agreement
For goods manufactured according to the customer’s specifications, requests, registration number, or other personal preferences (including shape, color, stitching, logo, choice of materials, etc.), the agreement is considered binding from the moment production begins.
After this point, the buyer may not cancel, modify, or request a refund without written approval from LZ-Customs.This is in accordance with Section 22(e) of the Right of Withdrawal Act, which excludes custom-made goods from the right of withdrawal.
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b) Payment and Start of Production
Production will not commence until payment has been registered or the agreed advance payment has been documented.
In the event of default on payment, LZ-Customs may suspend production and claim compensation for costs incurred, cf. Section 48 of the Consumer Sales Act (the seller’s rights in the event of the buyer’s default) -
c) Design and Customer Specifications
The buyer is obligated to provide accurate information regarding the car model, year of manufacture, steering wheel type, color selection, and other customizations.
LZ-Customs is not liable for errors resulting from incorrect or incomplete information provided by the buyer.
Any changes made after the order is placed will incur additional costs and may extend the delivery time. -
d) Cancellation and Refunds
In the event of cancellation after production has begun, LZ-Customs is entitled to retain the amount paid as compensation for material costs, labor, and lost sales revenue, cf. Section 52 of the Consumer Sales Act (compensation in the event of cancellation by the buyer).
No refunds will be given for goods that have been manufactured, delivered, or commenced in accordance with the customer’s specifications. -
f) Color variations and signs of craftsmanship
Minor variations in material, texture, or shade may occur in handmade products and are not considered defects.
This follows the principle set forth in Section 15 of the Consumer Sales Act, under which a product is considered free of defects if it conforms to what was agreed upon and expected based on its nature, price, and method of production. - g) The Buyer may not change specifications (color, material, design, car model, or other customizations) after production has begun, unless such changes are expressly approved in writing by LZ-Customs. In the event of any approved changes, the Seller reserves the right to adjust the price and/or delivery time.