2. The parties
4. The conclusion of the agreement
5. Order confirmation
7. Delivery w.v
8. The risk of the goods
9. Right of withdrawal
10. Duty to investigate
11. Complaints in the event of a deficiency and deadline for reporting a claim in the event of a delay
12. Buyer's rights in case of delay
13. The buyer's rights in the event of a defect
14. The seller's rights in the event of the buyer's default
16. Personal data
17. Conflict resolution
This purchase is governed by the below standard sales conditions for consumer purchases of
goods over the Internet. By consumer purchase here is meant the sale of goods to a consumer who does not
mainly act as part of a commercial activity, and when the seller acts in
a commercial activity with the sale of goods over the internet. The contract has been drawn up and recommended
used by the Consumer Ombudsman.
Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the
Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer
inalienable rights. The terms of the contract are not to be understood as any limitation of the
statutory rights, but set out the parties' most important rights and obligations for
the trade. The seller can choose to offer the buyer better terms than what appears in these
conditions of sale.
In cases where the contract does not directly provide the solution to a problem, the contract must
be supplemented with relevant legal provisions.
1. THE AGREEMENT
The agreement between the buyer and LZ-Customs consists of the information the seller provides about the purchase in the
ordering solution in the online store (including, among other things, information about the nature of the goods,
quantity, quality, other properties, price and delivery conditions), any direct
correspondence between the parties (for example e-mail) as well as these sales conditions.
In the event of a conflict between the information the seller has provided about the purchase in the order solution in the
online store, direct correspondence between the parties and the terms of the sales conditions,
direct correspondence between the parties and the information provided in the order solution precedes
the sales conditions, as long as it does not conflict with binding legislation.
2. THE PARTIES
Org. number: 92507911 VAT
Address: Hensmoveien 26, 3516 Hønefoss
Buyer is the person who makes the order.
Information about the total costs the buyer must pay, including all taxes
(value added tax, customs, etc.) and delivery costs (freight, postage, invoice fee,
packaging etc.) as well as specification of the individual elements in the total price, is provided in
the order solution before the order is placed. (Deliveries of goods to Svalbard or Jan Mayen must
be sold without the addition of value added tax.1, get in touch before ordering)
The agreement is binding for both parties when the buyer's order has been received by the seller. Parts that are made type-specific for the buyer's car at the buyer's own request are binding until the product is delivered.
A party is nevertheless not bound by the agreement if there has been a writing or typographical error in the
offer from the seller in the ordering solution in the online store or in the buyer's order, and the
other party realized or should have realized that there was such an error.
5. ORDER CONFIRMATION
Once the seller has received the buyer's order, the seller must without undue delay confirm
the order by sending an order confirmation to the buyer.
It is recommended that the buyer checks that the order confirmation agrees with the
order with regard to quantity, type of goods, price, etc. If there is a discrepancy between the order
and the order confirmation, the buyer should contact the seller as soon as possible.
The seller can demand payment for the item from the time it is sent from the seller to
the buyer. Or when the part that is made type is specifically put into production.
If the buyer uses a credit or debit card for payment, the seller can reserve
the purchase amount on the card at the time of the order for up to 4 days from the order.
See law of 19. June 1969 no. 66 on VAT § 16.
A credit card is a payment card where settlement for the purchase takes place afterwards by the credit provider
(credit card company) sending the cardholder an invoice with a demand for payment.
3 A debit card is a payment card linked to a deposit account. Use of the card results in the user's account being charged and the amount being transferred to the payee's account.
When paying by credit card, the Act on credit purchases etc.m. come into use.
If the seller offers post-invoicing, the invoice must be issued to the buyer upon dispatch of the
goods. The due date must be set to a minimum of 14 days from when the buyer receives the shipment.
If the seller has a special need to demand advance payment from the buyer, for example in the case of
production purchases, the seller can demand this.
Buyers under the age of 18 can only pay directly upon the seller's delivery of the goods or upon
delivery of the goods by cash on delivery.6
7. DELIVERY M.V
Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time
specified in the order solution in the online store. LZ-Customs uses Posten as well as bring.
If no delivery time is stated in the order solution, the seller must deliver the goods to
the buyer within a reasonable time and no later than 30 days after the order from the customer. This primarily applies to stocked goods. Goods made to order may be delayed due to a lack of raw materials or parts. If the seller is to ensure
that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a
suitable manner and under normal conditions for such transport. The place of destination is with the buyer unless otherwise separately agreed between the parties. All packages that are not sent as letters are insured up to NOK 10,000 (ten thousand kroner). If the package is sent abroad, customs fees may apply. This is up to each individual country. If you have any questions about this, the user must contact the customs office in the relevant country.
8. THE RISK OF THE ITEM
The risk for the item passes to the buyer when the item has been taken over by the buyer in accordance with the
agreement. If the delivery time has arrived and the buyer fails to take over an item that has been placed at his or her disposal according to the agreement, the buyer still bears the risk of loss or damage that is
due to the characteristics of the item itself. Parcels are insured in the customer's name. Should the package that has been received or the contents prove to be damaged, an insurance claim must be made against Posten/Bring.
9. RIGHT OF WITHDRAWAL
The buyer can cancel the purchase of the goods according to the provisions of the Right of Cancellation Act7. Right of withdrawal
implies that the buyer can return the goods to the seller without reason even if there is no
defect in it and even if it has not been delivered.
The buyer must notify the seller of the use of the right of withdrawal within 14 days after the goods, the
prescribed information about the right of withdrawal and the right of withdrawal form have been received. If the buyer receives the
withdrawal form and the necessary information at a later time than upon delivery of the
goods, the withdrawal period begins to run from the day the buyer receives the right of withdrawal form and the
information. If the buyer has not received sufficient information or a right of withdrawal form, the withdrawal period will nevertheless expire 3 months after the goods have been received. If the buyer has not received
information about the right of withdrawal at all, the deadline will be 1 year.
The notification from the buyer to the seller about the use of the right of withdrawal should, for reasons of proof, be in writing
(right of withdrawal form, e-mail, fax or letter), and it must contain information about
how the buyer wants to return the goods to the seller.
4 Cf. model agreement prepared by the joint contract committee for the main organization of the Sparebanking Association and the Financial Industry - Terms of agreement for credit cards and invoicing cards - consumer relations point 12 and model terms
prepared by the main organization of the Sparebanking Association and the Financial Industry for payment cards point 11.
5 Law of 21. June 1985 no. 82 on credit purchases m.m.
6 Persons under the age of 18 can only pay in the aforementioned ways as they cannot incur debt cf. Act of 22. April
1927 on guardianship of minors (vgml.) § 2.
7 Law of 21. December 2000 no. 105 on the obligation to provide information and right of withdrawal m.v in the case of distance sales and sales outside fixed
point of sale (rights of withdrawal act).
When using the right of withdrawal, the goods must be returned to the seller within a reasonable time. The seller is
obliged to repay the entire purchase price to the buyer within 14 days from the day
the seller receives the item or collection note or the item is placed at the seller's disposal. The seller
cannot set fees for the buyer's exercise of the right of withdrawal, but the seller can require the
buyer to pay the costs of the return shipment.
The buyer can examine the product before he or she regrets the purchase. The item must nevertheless
be able to be delivered back to the seller in approximately the same condition and quantity as it was in when
the buyer received it. The buyer should return the item to the seller in the original packaging if
this is possible.
The buyer cannot regret the purchase of goods that deteriorate quickly, goods which by their nature cannot
be returned, or sound and image recordings (including CDs, DVDs) or
computer programs where the seal has been broken. The latter exception only applies
if the seller has clearly stated the conditions for the cancellation of the right of withdrawal on
the seal. The right of withdrawal at LZ-customs can ONLY be used on goods in stock. Goods made to order according to the customer's car, registration number or specifications cannot be returned without reason. This also applies to made-to-order goods that are produced according to the buyer's wishes. LZ-Customs may in special cases approve the right of withdrawal for such parts. This in accordance with the Revocation Act.
§ 22.Exception from the right of cancellation
e. Delivery of goods that have been manufactured to the consumer's specifications, or have been given a distinct personal touch.
10. EXAMINATION OF THE ITEM
When the buyer receives the item, it is recommended that he or she reasonably examine
whether it conforms to the order, whether it has been damaged during transport or whether
it otherwise has defects.
If the item does not correspond to the order or has defects, the buyer must notify the
seller in the event of a complaint cf. clause 11 of the contract. This must occur no later than 2 months after the item has been received.
11. COMPLAINT IN CASE OF DEFICIENCY AND DEADLINE FOR REPORTING CLAIMS IN CASE OF DELAY
If there is a defect in the goods, the buyer must, within a reasonable time after he or
she discovered it, notify the seller that he or she wants to claim the defect.
The deadline can never be shorter than two months from the time when the consumer discovered
the deficiency. Complaints must still be made no later than two years after the buyer took over the item. If
the product or parts of it are intended to last significantly longer, the complaint deadline is five years.
In the event of a delay, claims must be made to the seller within a reasonable time after the delivery time has arrived and
the goods have not been delivered.
If the item has been paid for by credit card, the buyer can also choose to advertise and send a claim
directly to the credit provider (credit card company).8
The notification to the seller or credit provider should be in writing (e-mail, fax or letter).
12. BUYER'S RIGHTS IN CASE OF DELAY
If the seller does not deliver the item or delivers it late in accordance with the agreement between the
parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and demand compensation from the seller.
Fulfillment: If the seller does not deliver the goods at the time of delivery, the buyer can
maintain the purchase and set a reasonable additional deadline for fulfillment by the seller. The buyer cannot nevertheless demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment will cause such a great inconvenience or cost to 8 Act of 21. June 1985 no. 82 on credit purchases m.m. Section 8.
the seller that it is significantly out of proportion to the buyer's interest in the seller
fulfilling. If the difficulties disappear within a reasonable time, the consumer can demand fulfillment.
Termination: The buyer can terminate the agreement with the seller if the delay is significant
or if the seller does not deliver the goods within the additional deadline for fulfillment that
the buyer has set. The buyer cannot nevertheless cancel the agreement while the additional deadline
is running, unless the seller has said that he or she will not fulfill within the deadline.
Compensation: The buyer can further claim compensation for losses he or she suffers as a result
of the delay on the part of the seller cf. Section 24 of the Consumer Purchase Act.
The buyer must report claims to the seller in the event of a complaint, cf. clause 11 of this contract.This primarily applies to goods that are stocked in stores. Parts made to order are exempt. If the seller informs the buyer of given delays.Third-party actors as well as raw material shortages or shipping delays can be such a reason.
13. BUYER'S RIGHTS IN THE EVENT OF DEFECT
If the item has a defect and this is not due to the buyer or conditions on the buyer's side,
according to the rules in the Consumer Purchase Act chapter 6, the buyer can
withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand
rescission of the agreement and compensation from the seller.
Correction or re-delivery: If the item has a defect, the buyer can demand that
the seller correct the defect or re-deliver an equivalent item. The seller can oppose
the buyer's claim if the implementation of the claim is impossible or causes the seller
The seller must carry out the correction or redelivery within a reasonable time. Correction or
redelivery must be carried out at no cost to the buyer, without the risk that the buyer will not be
recovered and without significant inconvenience to the buyer. The seller cannot make
more than two attempts at rectification or redelivery for the same defect, unless there
are special reasons that make further attempts reasonable.
Even if the buyer requires neither correction nor redelivery, the seller can offer correction
or redelivery if this happens without delay. If the seller arranges for such
correction or redelivery, the buyer cannot demand a price reduction or lifting.
Price discount: If the defect is not rectified or re-delivered, the buyer can demand a
proportionate price discount.
Cancellation: Instead of a price reduction, the buyer can cancel the agreement, except when the defect is
Compensation: The buyer can also claim compensation for financial loss he or she suffers
as a result of the goods having a defect cf. Section 33 of the Consumer Purchase Act.
The buyer must report claims to the seller in the event of a complaint, cf. clause 11 of this contract.
The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and
any guarantees provided by the seller.
14. SELLER'S RIGHTS IN THE BUYER'S DEFAULT
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not
due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in
the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment
of the agreement, demand that the agreement be canceled and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest for late payment, debt collection fees and fees for non-prepaid
Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that
the buyer pays the purchase price (fulfillment). If the goods are not delivered, the seller loses his
right if he waits an unreasonably long time to make the claim.
Termination: In the event of significant payment default or other significant default by the buyer,
the seller may terminate the agreement. However, the seller cannot withdraw after the purchase price has been
The seller can also cancel the purchase if the buyer does not pay within a reasonable
additional deadline for fulfillment that the seller has set. The seller cannot nevertheless withdraw
while the additional period is running, unless the buyer has said that he or she does not want to
Compensation: The seller can claim compensation from the buyer for financial loss he or
she suffers as a result of the buyer's breach of contract cf. §
46 of the Consumer Purchase Act.
Interest for late payment/collection fee: If the buyer does not pay
the purchase price in accordance with the agreement, the seller can claim interest on the purchase price according to the
law on interest for late payment.9 In the event of non-payment, the claim may, after
prior notice, be sent to debt collection, and the buyer may then be held liable for
fees according to the Act on debt collection activities and other collection of overdue monetary claims.
Unclaimed packages and parcels will be charged a fee of NOK 200 + return shipping for valid orders, to cover our expenses.
Warranties given by the seller or manufacturer give the buyer rights in addition to the
rights the buyer already has under mandatory legislation. A guarantee therefore implies
no restrictions on the buyer's right to complaint and claims in the event of delay or defects
according to points 12 and 13. The buyer is obliged to carry out normal maintenance to maintain the warranty. The seller is not responsible for the use of incorrect chemistry on specified parts. The warranty on the steering wheel is void if the customer is a smoker.
16. PERSONAL INFORMATION
Unless the buyer agrees otherwise, the seller can only obtain and store the
personal data that is necessary for the seller to be able to carry out the obligations
under the agreement. The personal details of buyers under the age of 15 cannot be obtained unless
the seller has consent from parents or guardians. The buyer's personal data must only
be disclosed to others if it is necessary for the seller to complete the agreement with
the buyer, or in statutory cases.
The seller can only obtain the buyer's social security number if there is a factual need for secure
identification and such collection is necessary.
9 Law of 17. December 1976 no. 100 on interest for late payment.
10 Law of 13. May 1988 no. 26 on debt collection activities and other recovery of overdue monetary claims.
11 Fees cannot be charged to persons under the age of 18 as they cannot incur debts cf. etc. Section 2.
12 See Act of 14. April 2000 no. 31 on the processing of personal data.
If the seller wants to use the buyer's personal data for other purposes, for example to
send the buyer advertising or information beyond what is necessary to complete the
agreement, the seller must obtain the buyer's consent at the conclusion of the agreement. The seller must provide
the buyer with information about what the personal data will be used for and about who will
use the personal data. The buyer's consent must be voluntary and given by an active
action, for example by ticking the box.
The buyer must be able to easily contact the seller, for example by phone or e-mail if
he or she has questions about the seller's use of personal data or if he or she
wants the seller to delete or change the personal data.
17. CONFLICT RESOLUTION
The parties shall attempt to resolve any disputes amicably. The buyer can contact the
Forbrukerrådet to get assistance in any dispute with the seller. If an amicable solution is not
achieved after mediation in the Consumer Council, the parties can request in writing that the Consumer Council
bring the dispute before the Consumer Dispute Committee.13 Decisions of the Consumer Disputes Committee are legally binding
four weeks after notification. Before the decision is legally binding, the parties can, by submitting a
subpoena to the Consumer Disputes Committee, bring the decision before the district court.
Use of LZ-customs trademark and images are owned by LZ-Customs. The trademark can only be used after an agreement has been concluded in the form of a contract. Violation of this will lead to legal consequences. In the case of special sponsorship agreements a contract will be drawn up to secure both parties.
All installations that the customer chooses to carry out themselves are at their own risk. LZ-Customs has no responsibility for installation or assistance during installation. If the product is modified beyond what is required for assembly, the warranty on the product may be waived.