FREQUENTLY ASKED QUESTIONS

general questions

Our products have a very good fit. We try to use original parts in the bottom of all our products for the best possible fit.

Of course! We are happy to help you with installation. Get in touch for booking and prices.

Under the tab "MOUNTING" you will find a number of mounts. If you need something you can't find, you can always contact us. There are also countless useful YouTube clips that can help. If you need our assistance, contact us for prices.

Don't despair. We help you with what you are looking for. We make custom parts for all cars. We only have our best sellers listed. We also help you with personal projects!

We are happy to help you map out your wishes, while at the same time we can find out what will be "correct" for your car. Contact us!

If you want a sponsorship agreement, you can contact us for an assessment.

No. The price you receive at checkout is the amount you pay. We are based in Norway and all prices include VAT for our Norwegian customers. If you live outside Norway, import taxes may apply to your purchase.

We are based at Hensmoveien 26 in Hønefoss.

We have a showroom and parts of the production that are open to customers. Here you can look at different materials, products and the production behind our custom parts. This is open by appointment. Get in touch and we'll find a time!

Although we understand your wish, unfortunately we cannot do this. All our products have approximately 20-25 production steps. And the work we do is very time-consuming. We have around 50-60 orders in production at any given time. If we were to send updates on all these orders and steps, this would lead to longer delivery times. What we have time to show of production will be posted on social media. If you as a customer want pictures when your order has been completed, you can of course get this.

Please check the last email sent from us. If you have not received an email that your order has been completed, your order is still in production. Note that the stated delivery time is only an approximate estimate. All our products are handmade, there are many factors to consider. Sometimes we take 5 steps forward but have to take 3 steps back to deliver at the level we want. We want you to get a fantastic product with superior quality. We do not want you as a customer to receive a rushed product. We work as fast as we can so that everyone is satisfied!

GUARANTEE

Our products have a 2-year warranty.

Our warranty covers defects caused by faulty manufacturing. This can be defects such as seams that dissolve, fabric that comes loose, cracks in carbon, peeling and bleaching. Our warranty does not cover products that have been exposed to a lack of maintenance.

Contact us and we will be happy to help you?

shipping/delivery

From the time you have received a notification that your order has been completed, it takes 1-5 working days.

All our products have a delivery time listed in the product description. As almost all of our products are handmade, this is an approximate estimate. Sometimes it can go faster and other times a little slower. REDe days and public holidays are not included in the delivery time. You will receive an email when your order has been completed and shipped.

We use the post and bring. All orders over NOK 2,000 are insured up to NOK 10,000 on you as a customer.

When your order has been completed, you will receive an email with your tracking number. If you download the post office's app, you will also get the tracking in the app automatically.

Don't despair. We help you with this. All packages that we send (over NOK 1000) are insured. If the contents of your package are damaged or the package is lost, you are insured. This insurance is up to NOK 10,000.

Unfortunately, in some cases your order may take longer. This may be due to several factors. Everything with us is handmade and drying times, dust, order volume, temperature and sanding can have an impact. We want you to get a unique and perfect product rather than something rushed.

RETURNS AND CANCELLATIONS

Yes of course! In-stock items can be canceled and refunded as normal. Goods that are made to order or are customer-specific, on the other hand, cannot be canceled and are exempt from the Right of Cancellation Act. This is also in accordance with the purchase conditions. This includes everything from custom steering wheels, moldings and more.

Contact us at post@lz-customs.com and we will help you with this!

From when we have received and inspected the item, it takes up to 10 days.

If you want to return an order, you as a customer must pay for the shipping.

DID YOU NOT GET AN ANSWER TO WHAT YOU WONDERED ABOUT?

Contact us by email or social media and we will help you as soon as we can!